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FAQ's

Help Desk and Frequently Asked Questions

 

How long will it take to get my order?  
 

Orders placed by 3:00 pm EST, ship the same business day, unless otherwise noted or on back order. You will be notified if a back order exists on a product that you have ordered.

Orders placed after 3:00 pm EST may ship the following business day.

We ship Monday through Friday, excluding weekends and holidays.

Most products ship by ground delivery and may take approx. 1-6 business days for delivery. We reserve the right to ship via our carrier of choice, which may include, but not limited to FEDEX, UPS, USPS, or Freight for larger orders. Most orders ship within 24 hours of receiving your order. All packages are insured at no additional cost to you, and an email will be sent to you within 24 hours of placing your order with tracking information. We currently do not ship internationally. We are also very sorry to say, that due to changes within the USPS, that we cannot ship to AK, HI, PR or an International address at the shipping prices shown on the website. Please email us for a shipping quote if you are located in AK, HI, PR or an International address.

 

Can I upgrade shipping on my order, I need it really fast!  
 

YES!

Standard, Ground Shipping:
Shipping prices shown on our site are for the most economical method of shipping Nationwide, Ground. Ground Shipping usually consists of one or more of the following services; USPS, FedEx Ground or UPS Ground. Average delivery is 3-4 Business days.

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Expedited Delivery:
Expedited Delivery options are available Nationwide, but not advertised on our site, since pricing varies from State to State and based on size and weight of package. Contact us for pricing on the following services; Same Day, Next Day, 2nd Day, and 3rd Day deliveries all Guaranteed Services. (With exception to weather delays, weekends, and Holidays). Expedited Shipping orders placed by 2:30pm EST shall ship that same day via the method that was quoted and purchased.

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Same Day Delivery:
We are now proud to be able to offer Same Day RUSH Delivery to customers within a 200 mile radius of our warehouse on all items stocked in our Lee, Fl 32059 location. Contact us for details. Deadline for requesting Same Day Delivery is 11:00am EST. There are always exceptions to the rule, contact us and we will see if an exception can be made for requests made after the deadline. Our Same Day Delivery Zone covers approximately 50% of Florida and 50% of Georgia, with about 15% of Alabama, and about 1% of South Carolina all being eligible for Same Day Delivery on all items stocked in our Lee, FL location. Items stocked in our Lee, FL location will have an item# starting with "YZ". All other items that do not start with "YZ", ship from other locations around the country and are not elgible for Same Day Delivery. Pricing for Same Day Delivery is as follows:

Deliveries by Car: $1.50 per mile for the 1st item/package, $20.00 surcharge per each additional item/package.
Larger Deliveries requiring a less fuel efficient Truck or Van $2.00 per mile for the 1st item/package, $20.00 surcharge per each additional item/package.

Same Day Delivery Service Area Map: https://www.fastpack.net/fastpack-is-now-offering-same-day-delivery-option-for-urgent-orders/

Same Day Delivery Area Includes the following Cities:
*Alabama: Dothan, and many smaller cities
*South Carolina: Hilton Head, and many smaller cities
*Florida: Panama City, Tallahassee, Live Oak, Lake City, Jacksonville, St. Augustine, Palm Coast, Gainesville, Palatka, Ocala, Daytona Beach, Deltona, Port Orange, Orlando, Spring Hill, Kissimmee, St Cloud, Clearwater, St. Petersburg, Palm Harbor, New Port Richey, Leesburg, and many smaller cities
*Georgia: Macon, Columbus, Savannah, Albany, Moultrie, Thomasville, Valdosta, and many smaller cities

What methods of payment do you accept?  
  At the present time, we accept, checks, money orders, and Visa, Mastercard, Discover and AMEX (American Express) credit cards. We use software that encrypts all the information you send to us. We keep all the information you send to us private, and we don't sell it.

What is your privacy policy?  
 

What we collect
We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests

What we do with the information we gather:

We require this information to understand your needs, ship your orders and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails (ONLY IF YOU HAVE AGREED/SIGNED UP FOR SUCH) about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for about any issues with processing or delivering your orders. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want to be put on our mailing list.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Fastpack Packaging Inc 226 SE LEE SCHOOL AVE LEE, FL 32059 E: sales@fastpack.net.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We reserve the right to update our Privacy Policy at any time. Last Updated May 25th, 2018

   
   
What is your return policy?  
 

Please Email us for a RMA#, and instructions on our return procedure. Returns cannot be accepted after 30 days from purchase.

-If the product is damaged during shipment, please point out the damage to the delivery agent/driver and ask him to make a note in his "board" of the damage. Then call us, we will start a claim with the delivery company and make sure that you receive an undamaged item. We must be notified of any damage / damaged products within 7 days of delivery. After this time period we may not be able to file a claim with our supplier or shipping company.

-If you want to return it because of an error on our end, for example, we shipped the incorrect product. Notify us by email for a RMA#, and we will take care of the problem at our expense. It will not cost you an additional cent!

-If you want to return an item because, for example, you ordered the incorrect size, color, or just do not want the darn thing anymore, you may do so, but we cannot be responsible for shipping costs to or from. (See items excluded from returns below.) You will be responsible for any shipping costs associated with shipping the item back to us, and we cannot refund shipping from your initial purchase, as shipping was a service provided that cannot be refunded. A 15% restocking fee will also be applied to cover the costs associated with processing a returned product.

We do not accept returns on any electronics, tools, dispensers or equipment. This includes, but is not limited to  Peanut Dispensers, Staplers and Scales. Most of these items have a manufacturers warranty.  If you have a problem with a scale, we will be happy to send you the manufacturers information to file a claim on a defective product, scales are covered under a manufacturers guarantee. We also cannot accept returns of poly bags, or mailing tubes. Other items that cannot be returned will be listed on the actual product listing page in the description.

Custom size, color, quantity or other custom made products cannot be returned as they were custom made specifically for you and not a stocked product for us. Orders that require us to have a larger quantity manufactured or brought in specifically for your job cannot be returned for refund. As we may only stock a specific quantity and have no room or need for larger quantities. All custom jobs are final. If you have any questions about our return policy, please reach out to us prior to purchase and we will be happy to explain the policy for the item in question.

Acceptable manufacturing variances may occur on the following items:
Mailing Tubes may have a +/- of 1/8"
Bubble Mailers may have a =/- of .25"
Decorative Mailers may have tolerance of +/- 1/8"
Corrugated Products may have slight variance of +/- 1/8"

**Colors of products may look different on different computer monitors. Colors may vary lot to lot. Samples are available before purchase to confirm color meets your specifications, on select items.


How do I contact Fastpack Packaging Inc.?  
  All inquries should be directed to us by email to sales@fastpack.net

Phone: 850-971-7201
Fax: 413-460-8062

Mail:
Fastpack Packaging Inc.
226 SE Lee School Ave
Suite 36
Lee, FL 32059

Free Shipping Items  
  Items marked *Free Shipping* are only applicable to the Continental United States. These items will all be sent via our choice of carrier, usually arriving in 1-5 days, depending on your location. If you must have them delivered by your shipping method, you will be required to cover shipping costs.

Can you ship to Alaska, Hawaii and International address' ?  
  Yes, we can ship to Alaska and Hawaii, although some items, shipping will need to be calculated. Items such as Bubble Wrap, Bubble Mailers B Flute and other large items, will need to have the shipping calculated for address' in these states. The website is configured for the lower 48 states on these larger items.

International address' we may be able to ship to, all orders must have shipping quoted. Click the contact us button at the top of any page on our site, contact us for a quote.