Help Desk and Frequently Asked Questions
|How long will it take to get my order?|
Orders placed by 3:00 pm EST, ship the same business day, unless otherwise noted or on back order. You will be notified if a back order exists on a product that you have ordered.
|Can I upgrade shipping on my order, I need it really fast!|
Standard, Ground Shipping:
|What methods of payment do you accept?|
|At the present time, we accept, checks, money orders, and Visa, Mastercard, Discover and AMEX (American Express) credit cards. We use software that encrypts all the information you send to us. We keep all the information you send to us private, and we don't sell it.
|The information you give us is for our secure database and is not given out, sold or bargained for by anyone else. The information is only used for our records, to better serve you.|
|What is your return policy?|
Please Email us for a RMA#, and instructions on our return procedure. Returns cannot be accepted after 30 days from purchase.
**Colors of products may look different on different computer monitors. Colors may vary lot to lot. Samples are available before purchase to confirm color meets your specifications.
|How do I contact Fastpack Packaging Inc.?|
|All inquries should be directed to us by email to firstname.lastname@example.org
Fastpack Packaging Inc.
226 SE Lee School Ave
Lee, FL 32059
|Free Shipping Items|
|Items marked *Free Shipping* are only applicable to the Continental United States. These items will all be sent via our choice of carrier, usually arriving in 1-5 days, depending on your location. If you must have them delivered by your shipping method, you will be required to cover shipping costs.|
|Can you ship to Alaska, Hawaii and International address' ?|
|Yes, we can ship to Alaska and Hawaii, although some items, shipping will need to be calculated. Items such as Bubble Wrap, Bubble Mailers B Flute and other large items, will need to have the shipping calculated for address' in these states. The website is configured for the lower 48 states on these larger items.
International address' we may be able to ship to, all orders must have shipping quoted. Click the contact us button at the top of any page on our site, contact us for a quote.